SHIPPING AND PAYMENT TERMS

SHIPPING TERMS AND CONDITIONS

COVID-19 UPDATE

We are currently shipping orders as Normal. However, due to the large volume of orders and carrier restrictions there are some delays. We have temporarily removed the Next Day delivery option to allow us to catch up on shpping existing orders, but all paid delivery orders, once packed will be shipped with InXpress courier on a 24hr service. Currently we are working 2-3 days behind schedule. If you aren’t in a rush, we also offer a free service over £90.

Our aim is to despatch Goods as soon as possible, if you need goods for a specific time or date please use the next day delivery option. Next day delivery and 48 hour services refers to the delivery time only and applies when goods are despatched from Us. We will send Your order on a tracked 48 hour (depending on value of order) delivery with Royal Mail or by a private courier, currently  InXpress. At checkout, the site will default to the cheapest shipping option for you, you can use the drop down menu to select other available shipping options which may include next day delivery or a courier service.

STANDARD DELIVERY FEE: from £4.50

We aim to deliver all mainland UK standard orders in up to 4 working days. However, sometimes during other busy periods, deliveries may take longer. If you have not received your delivery within 5 working days, please contact us.
 
Standard deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 5-7 working days to Northern Ireland and AB postcodes, and 7 working days to the Highlands and Islands. During busy periods, please allow up to 7 working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.

NEXT DAY DELIVERY: from £9

This option is available on orders placed before 3pm Monday to Friday and will either be sent using Royal Mail’s Special Delivery service or InXpress. You can select Next Day delivery when you go through the checkout process. This option unfortunately is not available to all postcodes. Delivery on the Next Day service is made on working days and does not include weekends and bank holidays.

PICK-UP IN PERSON

Unfortunately, personal pick-up is currently not available at our headquarters or branches.

Thank you for your understanding.